The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Raju Raithatha Also known as Holly Park Clinic

Overall: Good read more about inspection ratings

Holly Park Clinic, Holly Park Road, London, N11 3HB (020) 8368 7626

Provided and run by:
Dr Raju Raithatha

All Inspections

11 October 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Raju Raithatha on 11 October 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice organised regular ‘afternoon tea parties’ with guest speakers and presentations about health conditions or other issues relevant to the practice population. The practice invited patients at risk of social isolation and patients with specific conditions to these events and themes had included diabetes, diet and information for carers. The most recent event had been attended by over thirty patients.
  • The practice had a process to review patient satisfaction and took steps when survey results indicated that improvements were required. The practice undertook follow-up surveys to assess the impact of any actions taken.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • The practice should consider updating the process followed when a prescription is not collected to include making contact with the patient to be assured of their welfare.
  • The practice should review arrangements in place to ensure a patient has access to a female GP if this is requested.
  • The practice should continue to review results from the National GP Survey and take steps to improve patient satisfaction.


Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

8 May 2014

During a routine inspection

Patients' views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We saw that the provider had systems to feedback progress on addressing patient concerns.

Patient's care and treatment reflected relevant research and guidance. We saw evidence that the practice manager received NHS updates on latest research and guidance and that these were forwarded to staff.

Patients who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The practice manager was able to show us the provider's safeguarding policy, local safeguarding contact details and evidence that staff had received safeguarding training.

Patients were protected from the risk of infection because appropriate guidance had been followed. We looked at provider records and saw that an infection control audit had taken place in January 2014.

There was evidence that learning from incidents took place and appropriate changes implemented. Provider records showed that significant events were recorded and discussed in an open manner that maximised opportunities for staff learning.