The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Syeda Aliya Zaidi Also known as Park View Surgery

Overall: Requires improvement read more about inspection ratings

Newton Medical Centre, Newton Lane, Sprotbrough, Doncaster, South Yorkshire, DN5 8DA (01302) 787909

Provided and run by:
Dr Syeda Aliya Zaidi

Important: The provider of this service changed. See new profile

All Inspections

20 August 2019

During an inspection looking at part of the service

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions, is the practice effective, responsive and well-led.

​​We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as requires improvement overall.

We have rated this practice as good for responsive because.

  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

We have rated this practice as requires improvement for well led because:

  • The leadership, governance and culture did not always support the delivery of high quality person centred care.

We did not rate the practice for effective. This is because there was limited evidence available to the Commission relating to this provider to make a judgement. There was no GP to speak to on the day of inspection, we gave them an opportunity to speak with us after the inspection but we had no response.

The areas where the provider must make improvements are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

  • Continue with plans for staff appraisals.
  • Continue with plans for staff safeguarding training.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

24 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Syeda Aliya Zaidi practice on 23 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

  • Although some audits had been carried out, we were told there was not a program of audits to review performance to improve patient outcomes.

The areas where the provider should make improvement are:

  • Make arrangements for all staff to complete level one safeguarding childrens training as recommended in the Intercollegiate Guideline (ICG) “Safeguarding Children and Young People: roles and competences for health care staff” (2014).

  • Review the risk assessment for administration staff not requiring disclosure and barring service checks.

  • Consider a continuous quality improvement programme to include clinical audit, medication optimisation and other performance activity to review and improve outcomes for patients.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice