The Care Quality Commission
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  • GP practice

The Chowdhury Practice

Overall: Good read more about inspection ratings

New Radcliffe Street, Oldham, Lancashire, OL1 1NL (0161) 621 3535

Provided and run by:
The Chowdhury Practice

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Chowdhury Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Chowdhury Practice, you can give feedback on this service.

13 September 2019

During a routine inspection

We first carried out an announced comprehensive inspection at The Chowdhury Practice on 21 September 2018. The practice was rated as requires improvement overall with the following key question ratings:

Safe – requires improvement

Effective – requires improvement

Caring – requires improvement

Responsive – good

Well-led – requires improvement.

There were breaches of regulations 12 (safe care and treatment) and 17 (good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The current inspection was carried out on 13 September 2019. This was a full comprehensive inspection carried out as part of our inspection programme, and it was also to check that the required improvements had been made.

At this inspection on 13 September 2019 we rated the practice as good overall and in all the key questions and population groups. Improvements had been made in all the areas of previous concern.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Check that staff have received immunisations appropriate for their role. These include tetanus and measles, mumps and rubella (MMR) for non-clinical staff.

We found an area of outstanding practice:

  • The practice manager had introduced a new system so they could easily see what training each staff member had completed and when it should be renewed. The had linked relevant policies with on-line training courses, so in addition to the on-line learning staff were made familiar with practice policies. This also provided an audit trail confirming staff had taken the time to read practice policies.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

21 September 2018

During a routine inspection

This practice is rated as Requires improvement.

The key questions at this inspection are rated as:

Are services safe? – Requires improvement

Are services effective? – Requires improvement

Are services caring? – Requires improvement

Are services responsive? – Good

Are services well-led? – Requires improvement

We carried out an announced comprehensive inspection at The Chowdhury Practice on 21 September 2018. This was the first inspection of the practice under its current registration.

At this inspection we found:

  • The practice had systems to manage risk so that safety incidents were less likely to happen. However, incidents were not always adequately recorded or required actions monitored.
  • The staff team worked well together and staff reported that they felt supported in their roles.
  • The new practice manager had identified several areas where improvements were required, and they were in the process of making a plan to action these.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided.
  • Staff involved and treated patients with compassion, kindness, dignity and respect. However, patients were routinely asked to bring their own interpreter and there was no process to determine if this was appropriate.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was no focus on continuous learning and improvement.
  • Meeting minutes did not contain sufficient detail to guide staff.

The areas where the practice must make improvements are:

  • Ensure care and treatment is provided in a safe way to patients.
  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

  • Should provide training on the identification of sepsis.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.