The Care Quality Commission
  • Doctor
  • GP practice

Wolverhampton Doctors Limited Also known as Showell Park Health Centre

Overall: Good read more about inspection ratings

Fifth Avenue, Showell Park, Wolverhampton, West Midlands, WV10 9ST (01902) 446711

Provided and run by:
Wolverhampton Doctors Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Wolverhampton Doctors Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Wolverhampton Doctors Limited, you can give feedback on this service.

3 October 2019

During an annual regulatory review

We reviewed the information available to us about Wolverhampton Doctors Limited on 3 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

24 November 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Wolverhampton Doctors Limited on 24 November 2016. Overall, the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. However there was not always evidence that changes made were monitored to ensure they were appropriate.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Risks to patients and staff were assessed.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said it was not always easy to get through to the surgery on the phone. Patients could make an appointment with a GP of their choice and there was continuity of care, with urgent appointments available the same day
  • Feedback from patients was not consistently positive. Patients raised concerns about appointments and attitude of staff. These were also reflected in the national patient survey published in July 2016.
  • The practice proactively sought feedback from staff, patients and third party organisations, which it acted on.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice was aware of and complied with the requirements of the duty of candour.

The areas where the practice should make improvements are:

  • Investigate the reasons for lower patient satisfaction in the GP national survey for patient experience of their interaction with staff.
  • Investigate the reasons why patients experience difficulty accessing appointments at the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice