The Care Quality Commission
  • Doctor
  • GP practice

Archived: GP Services (Staffordshire) Ltd Also known as Phoenix Practice

511 Etruria Road, Basford, Stoke On Trent, Staffordshire, ST4 6HT 07834 115933

Provided and run by:
GP Services (Staffordshire) Limited

Important: The provider of this service changed. See new profile

All Inspections

4 February 2014

During a routine inspection

On the day of our inspection we spoke with four patients, three staff members and a locum doctor. We saw that patients experienced care and treatment that met their needs. Patients told us they were happy with the care they received. One patient told us, 'It's better than a normal GP practice here. Dr X is empathetic and shows humanity'. Another person told us, 'The receptionist is helpful on the phone and always tries to help you'. A third patient told us, 'The security men are always pleasant and helpful. I feel safe in the building'. The provider was not available for us to speak to on the day of our inspection.

Patients told us the security guards made them feel safe but we saw that patients who used the service were not protected from the risk of abuse because the provider had not taken reasonable steps to identify the possibility of abuse and prevent it from happening.

We saw that the provider did not have a system in place to ensure that patients were cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard.

It is a requirement of the service to have a registered manager in place to ensure that the service has systems to provide safe and effective care for patients. There was no registered manager in place on the day of our inspection. We have told the provider to take action to address this. We saw that the provider did not have systems in place that regularly assessed and monitored the quality of service that patients received.