Melrose Medical Centre Ltd

Updated 24 August 2018

Melrose Medical Centre Ltd is owned and operated by Melrose Medical Centre Ltd (www.melrosemedicalcentre.co.uk). It is located at 38 Melrose Avenue, Billingham, Cleveland, TS23 2JW in a converted semi-detached house and provides a full range of primary medical services.

Melrose Medical Centre has a patient list of 2,552 patients.

The practice has a contract to provide General Medical Service (GMS) with Hartlepool and Stockton CCG.

Information published by Public Health England showed the practice scored five on the deprivation measurement scale; the scale goes from one to ten, with one being the most deprived. People living in more deprived areas tend to have greater needs for health services. The practice has a predominately British White population, with a younger patient group. Male and female life expectancy is below the national average.

There are two GPs, one male and one female, both work on a part-time basis. There is a practice nurse and one health care assistant both work part-time and are female. The practice is supported by a practice manager, and a range of administration/reception staff.

The practice is open on Mondays and Wednesdays 8am to 6pm; Tuesdays and Fridays 7.30am to 6pm and Thursdays 7.30am to 1pm. Extended hours are available at four locations within the local CCG area which patients from Melrose Medical Centre can access for routine appointments when the practice is closed. These are provided by the local health Federation. Patients requiring a GP outside of normal working hours are advised to contact the NHS 111 service.

The practice had the ratings from the previous inspection on display within the practice and also on their website.

Updated 24 August 2018

This practice is rated as Good overall. (Previous inspection 18 August 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Outstanding

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Melrose Medical Centre Ltd on 4 July 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes. The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice was open and transparent, and had systems in place to adhere to the Duty of Candour.
• The practice displayed a strong commitment to multidisciplinary working and could evidence how this positively impacted on individual patient care.
• Discussion with staff and feedback from patients showed that staff were highly motivated to deliver care that was respectful, kind and caring.
• The practice organised and delivered their services to meet the needs of their patient population. They were proactive in understanding the needs of the different patient groups.

We saw areas of outstanding practice:

• Patients consistently commented about the holistic, person-centred approach to the care and treatment they received. GP patient survey results were high with the practice being number one on Teesside and number 12 nationally.

• The practice had identified a number of young carers and had established links with local young carers groups to support them.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 24 August 2018

Updated 24 August 2018

Updated 24 August 2018

Updated 24 August 2018

Updated 24 August 2018

Updated 24 August 2018