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Independent Home Living (Beverley) Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 18 September 2018

Independent home living (Beverley) is a domiciliary service providing personal care to people living within their own houses and flats.

At our last inspection we rated the service as good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Systems and processes were in place to support people to stay safe. Staff were trained in safeguarding and knew how to recognise and report abuse. Medications were managed in line with company policy. The service provided information to people to support them to remain safe within their homes.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff received a thorough induction which included classroom training, shadowing shifts and competency checks. Staff understood the importance of promoting independence to maintain people’s wellbeing.

Staff were observed to be kind and caring. Staff understood what was important to people; this was evident throughout the inspection. Staff spent time with people during calls and had meaningful conversations with them; staff treated people with dignity and respect. Care plans were detailed and clearly informed staff of the support people required.

People told us the service was responsive to their changing needs. People and their relatives knew how to raise concerns and were confident these would be dealt with in the appropriate way. We found staffing levels were appropriate to meet people’s needs.

Care plans held information of people’s wishes for end of life care. Detailed records instructed staff on how to support people in a dignified way, in line with their wishes.

People were confident the service was managed well. There was a clear management structure and staff spoke positively about the management team. The registered manager informed us they were currently recruiting a member of staff to focus on quality assurance and auditing . Feedback was sought from staff, people and their relatives to continuously monitor and improve the service.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 18 September 2018

The service remains Good

Effective

Good

Updated 18 September 2018

The service remains Good

Caring

Good

Updated 18 September 2018

The service remains Good

Responsive

Good

Updated 18 September 2018

The service remains Good

Well-led

Good

Updated 18 September 2018

The service remains Good