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Dr Hafiz Rehman Good Also known as Thornton Lodge Surgery

Inspection Summary

Overall summary & rating


Updated 25 March 2019

We carried out an announced comprehensive inspection at Dr Hafiz Rehman on 15 November 2017. Overall the practice was rated as good. However, the practice was rated as requires improvement in the key question of are services effective. This was based on the population groups of people with long-term conditions and people experiencing poor mental health being rated as requires improvement for receiving effective services.

We undertook an annouced focussed follow up inspection at Dr Hafiz Rehman on 5 March 2019 to check that the practice had made the improvements required. This report only covers our findings in relation to those requirements. The practice is now rated as good for providing effective services.

Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from the provider, patients, public, other organisations and our ongoing monitoring of data about services.

You can read the full comprehensive report which followed the inspection in November 2017 by selecting the 'all reports' link for Dr Hafiz Rehman on our website at

Our key findings across all the areas we inspected were as follows:

  • The practice had improved the care and treatment provided to people living with long-term conditions, including those living with diabetes, and for people experiencing poor mental health, including people living with dementia.

  • Clear records were kept in relation to the exception reporting of patients and the rationale.

  • Since the previous inspection, an additional locum GP and a specialist LTC nurse had been employed to support service delivery to patients.

  • The practice had undertaken their own patient satisfaction survey and had engaged their patient participation group in this process.

Details of our findings and the evidence supporting our ratings are set out in the evidence table.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable