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Inspection Summary

Overall summary & rating


Updated 20 April 2020

We carried out an announced focussed inspection of Streatham High Surgery on 7 February 2020 following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection.

This inspection focused on the key questions effective, responsive and well-led.

Because of the assurance received from our review of information we carried forward the ratings for the key questions safe and caring.

We rated the practice as good overall with the following key question ratings:

Effective – good

Responsive– good

Well-led – outstanding

The practice had previously been inspected on 12 November 2014 and had been rated as outstanding overall: safe, effective and caring were rated good and responsive and well led were rated outstanding.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We rated the practice as good for providing effective services because:

  • Patients received effective care and treatment that met their needs.

We rated the practice as good for providing responsive services because:

  • Services were tailored to meet the needs of individual patients. They were delivered in a flexible way that ensured choice and continuity of care, particularly for working age people.
  • There were innovative approaches to providing integrated person-centred care.
  • Appointments were available at Streatham High Surgery from 8am to 8.30pm on Mondays to Thursdays, 8am to 6.30pm on Fridays, and 9.30am to 12 noon on Saturdays. The practice also offered appointments with the nurse until 7.30 on Wednesdays, and on Saturdays and Sundays for cervical screening.
  • Clinicians had ‘catch up’ slots during their sessions to help ensure appointments ran on time.
  • The practice has signed up to the Safe Surgeries Initiative to help reduce barriers to registration.

We rated the practice as outstanding for providing well-led services because:

  • The culture of the practice, and the way it was led and managed, drove the delivery and improvement of high-quality, person-centred care.
  • The practice has launched a Diabetes Improvement Project. We saw evidence that this project was replicated across the Lambeth CCG and led to improvements in care delivered by 41 practices.
  • The practice has implemented a Bowel Cancer Screening Improvement Project. We saw evidence that the project led to an increase in screening. The project was implemented across several other practices, who also reported an increase in uptake.
  • There were excellent examples of how the practice’s vision and ethos were implemented by the staff team working together to maintain high standards, deliver positive health outcomes for patients and foster a supportive work environment.
  • The practice has used an inhouse analytical tool to improve the prevalence of patients with learning disabilities on the diabetes and hypertension registers. This has been shared with CCGs, who use the tool to identify patients who could be added to the hypertension registers for 60 other practices.

Whilst we found no breaches of regulations, the provider should:

  • Continue to take action to monitor and improve uptake of childhood immunisations and cervical screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable