Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr M R Dadhania (known locally as St Georges Road Surgery) on 19 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Staff were aware of this and commented on the good daily communication that took place within the practice regarding any issues.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. We saw examples, of caring practice and patients commented on the caring service they received from the staff at the practice.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to make an appointment with the GP and commented on the benefits of having an open surgery in the mornings for which they did not require an appointment. Urgent appointments available the same day and patients could access telephone consultations.
- The practice had adequate facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
- Amend the system in place for recording prescription allocation to show which room each batch was allocated and provide a clear audit trail.
- Introduce a log which clearly identifies what actions if any were taken as a result of MHRA safety alerts.
- Ensure infection control training takes place as planned
- Ensure regular fire drills are carried out.
- Explore ways of identifying more carers.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice