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Archived: Kalcrest Care Ltd

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 12 September 2013

During an inspection looking at part of the service

Our inspection on the 10, 11 and 16 April 2013 found we had concerns the provider did not have effective systems in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others. For example there were gaps in the medication records and this had not been identified by the systems the service used to assess and monitor the quality of the service they provided. The provider wrote to us in May 2013 and told us they would take action to ensure they were compliant. We carried out this inspection to check improvements had been made. We found improvements had been made and new systems had been put in place to assess and monitor the quality of the service provided.

We found the services statement of purpose included the necessary information, such as the aims and objectives, the kinds of services provided, names of key individuals working for the service, legal status of the provider and details of the office address.

Inspection carried out on 10, 11, 16 April 2013

During an inspection looking at part of the service

Our inspection on the 8 November 2012 found we had concerns that the assessments and work schedules and medicine records did not provide enough information to enable staff to deliver a consistent and safe approach to people's care. The provider wrote to us and told us they would take action to ensure they were compliant with these essential standards. We carried out this visit to check improvements had been made and as part of our scheduled annual inspection programme.

With their permission we telephoned five people who used the service and visited two people in their homes so they could tell us their experiences of the agency. All told us the agency was �very good� or they were �very happy�, one person said it was �excellent and they could not wish for better carers�. Two people said they had �never had any complaints� and another person explained if they raised any minor concerns they were always responded to.

One person told us they were �very very careful when they helped them with their medication�.

We found the agency had made some improvements to their medication and care record systems and staff told us they felt better informed about peoples needs. We saw people had received the correct medication. However we found that there continued to be some gaps in the medication records and this had not been identified by the systems the service used to assess and monitor the quality of the service they provided.

Inspection carried out on 8 November 2012

During a routine inspection

We talked with four people who used the service and five people�s representatives. They all told us they were "satisfied" with the quality of services and they were involved in making decisions about the care and treatment provided. They all told us the established staff treated people with consideration and respect. Comments made were �always treat me with respect� and �the staff are lovely, you could not ask for more�.

People also told us if they had any concerns they would feel comfortable making their views known to the Registered Manager.

However although people were satisfied with the care provided, we saw the assessments and work schedules and medicine records did not provide enough information to enable staff to deliver a consistent and safe approach to people�s care.