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Archived: Kalcrest Care Ltd

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 8 November 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 November 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with the care coordinator who told us the agency provided services in Bradford, Leeds and Kirklees. Referrals to the service generally came from local authority social services. They also explained they had been commissioned to carry out further work in Kirklees by the local authority, and this meant some people had to move to their service from their preferred agency. They told us some people were unhappy about the move but they had tried to ensure the move had caused as little disruption as possible by listening and responding to any concerns people had.

However the provider may find it useful to note two people told us they would prefer their evening calls later, so they could go to bed later.

We asked four people who used the service and five people's representatives if the staff sought their consent before providing any treatment and support. They told us they had copies of their care records in their homes and were informed about the service. Four members of staff told us when they offered support or help with personal care, they asked people about their preferences and sought their agreement.

Four people who used the service and five representatives told us the staff treated people with consideration and respect. Responses made were “always” and “the staff are lovely, you could not ask for more”.

We reviewed four people’s care records and found there was evidence of people who used the service and their representatives’ written consent to the assessment of their needs.

The care coordinator told us they carried out annual reviews of the service; and they called people or their representatives regularly to check whether the service was appropriate to the person’s needs. People who used the service and their representatives told us they were contacted regularly by the agency to ask whether the care the agency provided was satisfactory. They also told us they would inform the manager or the office staff if they had any concerns.