RoC Private Clinic Limited, established in 2010, operates from 45 Queen Anne Street, London, W1G 9JF. The building is occupied by other private healthcare providers. The service is located on the third floor and has access to three consultation rooms, a treatment/investigation room, an office, patient waiting area/reception and patient toilet. Accessible toilet facilities are available on the ground floor. The third floor is accessible by lift. The building is accessible by a ramp, if required.

The service offers face-to-face GP appointments for children and adults, blood tests, cervical screening, allergy testing, travel and childhood immunisations. The service is a registered Yellow Fever Centre.

Data for the period January to December 2018 shows that the service saw 1,395 patients of which approximately 60% attended for a GP appointment. Patients can register with the service to access GP services on a pay-as-go basis.

Patients can access appointments on Monday, Wednesday, Thursday and Friday from 8am to 6pm and on Tuesday from 8am to 8pm. Telephone consultations were available for existing patients for follow-up.

Our inspection team was led by a CQC lead inspector. The team included a CQC GP specialist adviser.

Pre-inspection information was gathered and reviewed before the inspection. On the day of the inspection we spoke with the medical director, a GP and the clinic manager. We also reviewed a wide range of documentary evidence including policies, written protocols and guidelines, recruitment, induction and training records, significant event analyses, patient survey results, complaints and premises and facilities management documentation.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.