The Care Quality Commission
  • Doctor
  • Independent doctor

The Oakdin Clinic

Overall: Good read more about inspection ratings

58 Laindon Road, Billericay, Essex, CM12 9LD (01277) 623055

Provided and run by:
Oakdin (UK) Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Oakdin Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Oakdin Clinic, you can give feedback on this service.

22 July 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Outstanding

We carried out an announced comprehensive inspection at The Oakdin Clinic on 22 July 2022 under section 60 of the Health and Social Care Act 2006. The inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The provider was previously registered as an NHS GP provider and inspected on 4 February 2015. They were rated as good in the key questions are services safe, effective, caring, responsive and well-led. The provider relinquished their NHS contract and is now an independent healthcare provider which offers specialist services such as dermatology, gynaecology, general surgery, orthopaedics, radiology and urology.

The CQC registered manager is the head of the clinic who is also the nurse in charge. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The CQC nominated individual is the clinical director and lead consultant at the clinic. A nominated individual is a person who is registered with the CQC to supervise the management of the regulated activities and for ensuring the quality of the services provided.

Our key findings were:

  • The service had clear systems to keep patients safe and safeguarded from abuse.
  • Staff had the information they needed to deliver safe care and treatment to patients.
  • The premises were clean and infection prevention and control was well managed with appropriate cleaning processes in place.
  • The service routinely reviewed the effectiveness and appropriateness of the safety and quality of care it provided to ensure treatment was delivered according to evidence-based guidelines.
  • Patients were treated with respect and staff were kind, caring and involved them in decisions about their care.
  • Patients were able to access efficient and effective care and treatment from the service, with appointments and results for scans available on the same day.
  • The service demonstrated a culture which focused on the needs of patients and commitment to driving improvement.
  • There was a clear leadership structure in place and staff felt supported by management.
  • The service had a governance framework and had established processes for managing risks, issues and performance.

Whilst we found no breaches of regulations, the provider should:

  • Continue to monitor non-clinical staff immunisations.
  • Continue to monitor non-clinical staff training compliance for responding to medical emergencies.
  • Continue to monitor and mitigate risks associated with legionella bacterium contamination of water systems.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

4 February 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Oakdin Surgery on 04 February 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for each of the population groups.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • Non clinical staff encouraged and supported patients to take responsibility for their own health and the management of their medical condition

However there were areas of practice where the provider should make improvements.

Action the provider should take to improve:

  • Carry out appropriate recruitment checks to ensure staff members’ suitability for their role and risks are assessed for those who undertake chaperone duties.
  • Conduct an infection and prevention control audit to identify potential risks
  • Maintain emergency oxygen

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice