The Care Quality Commission
  • Doctor
  • GP practice

Dr Girija Kugapala Also known as E12 Medical Centre

Overall: Good read more about inspection ratings

243 High Street North, London, E12 6SJ (020) 8470 2500

Provided and run by:
Dr Girija Kugapala

All Inspections

During an assessment under our new approach

Date of Assessment: 8 June 2026. Dr Girija Kugapala, also known as E12 Medical Centre (located at 243 High Street North, London, E12 6SJ) is a GP practice and delivers services to approximately 5,000 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 22.1% White, 59.5% Asian, 10.3% Black, 3% Mixed and 5.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. The assessment did not include a review of clinical practices. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE - Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

EFFECTIVE - Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

CARING - Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

RESPONSIVE - People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

WELL-LED - The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

14 March 2019

During a routine inspection

This practice is rated as Good overall.

We carried out an announced focused inspection at Dr Girja Kugapala (Also known as the E12 Medical Centre) on 14 March 2019 as part of our inspection programme.

At this inspection we found:

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We rated the practice as good for providing effective and well-led services:

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • A new document management had been implemented for paper correspondence but needed better monitoring to ensure it was operating effectively.

We saw one area of notable practice:

  • The practice had dedicated staff to recall patients who did not attend for appointments for breast and bowel cancel screening and long-term conditions such as diabetes. The practice placed a very high priority on these calls and it was evidenced in the above average Quality Outcomes Framework (QOF) scores and in the levels of uptake of cancer screening and child immunisations.

The areas where the provider should make improvements are:

  • Continue to embed and evaluate arrangements for incoming paper correspondence, such as patient’s clinical correspondence.
  • Review and improve information in the reception area for patients speaking English as a second language.

Dr Rosie Benneyworth BS BM BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

6 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Girija Kugapala on 6 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

  • The practice had a dedicated person who recalls patients who did not attend for appointments for breast and bowel cancel screening and long term conditions such as diabetes. The practice placed a very high priority on these calls and it was evidenced in the above average Quality Outcomes Framework (QOF) scores and in the levels of uptake of cancer screening.

The area where the provider should make improvement are:

  • To review the systems in place for identifying and supporting patients who are also carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice