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Inspection Summary

Overall summary & rating


Updated 20 June 2019

About the service: Greenbanks Care Home is a residential care home providing accommodation and personal care for 16 older people, some of whom may be living with dementia. At the time of this inspection 14 people living in the service.

People's experience of using this service:

People told us they enjoyed living at Greenbanks Care Home and felt safe. One person said, “They’re all so kind here, it’s a nice atmosphere. I get on with all the staff; if I need anything they are there to help me.”

People spoke highly of the staff, we observed kind natured interactions between people and staff. Comments included, “The staff are remarkable, respectful and kind, nothing is too much trouble” and “The staff do exceedingly and marvellously well in every aspect.” Staff knew people well and protected people’s dignity whilst maintaining their privacy.

People’s safety had been promoted and potential risks posed to people had been mitigated. Equipment used within the service had been regularly serviced to ensure they were in good working order. Staff understood their responsibilities about safeguarding and had been appropriately trained.

There were enough trained staff with the right skills to meet people’s needs. Staffing levels had increased when there had been changes in a person’s needs. Staff were recruited safely to ensure they were suitable to work with people.

People’s safety in the event of an emergency had been considered. Equipment was serviced and maintained. People received their medicines safely as prescribed by their doctor.

Staff felt supported in their role by the management team and received guidance when needed. Staff were encouraged to complete further education courses to widen their skills and knowledge.

People were supported to seek medical support when this was required to maintain their health. People had access to food and drink they enjoyed; as well as snacks throughout the day. People’s nutrition and hydration needs had been assessed.

People were at the centre of their care and support, making choices about their lives. Care records were kept under review to ensure they continued to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were encouraged to give their feedback about the service and make suggestions for improvements or to raise any complaints.

People were supported to participate in activities and events within the service. People were enabled and encouraged to maintain as much independence as possible.

Systems were in place to monitor and audit the quality of care people received. Action was taken when any shortfalls were identified.

The registered manager and provider were committed to ensuring people received a high-quality service. Attendance at regular events and forums enabled the sharing of best practice.

Rating at last inspection: This is the first inspection since the service registered under a new provider name on 08 June 2018. The staff had remained the same and prior to the provider name change the service was rated Good (report published 28 March 2018)

Why we inspected: We inspect all newly registered services within the first year, this was a planned inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 20 June 2019

The service was safe

Details are in our Safe findings below.



Updated 20 June 2019

The service was effective

Details are in our Effective findings below.



Updated 20 June 2019

The service was caring

Details are in our Caring findings below.



Updated 20 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 20 June 2019

The service was well-led

Details are in our Well-Led findings below.