The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Royal South Hants Hospital

Mail Point SMS, Briton's Terrace, Southampton, Hampshire, SO14 0YG (023) 8071 3355

Provided and run by:
Solent Medical Services Limited

Important: This service is now registered at a different address - see new profile

All Inspections

3 December 2013

During a routine inspection

At the time of our inspection there was an eye clinic in progress. We were able to talk with the patients and observed care during the morning and part of the afternoon. We spoke with nine patients and observed the care and treatment of three patients with their consents. We also spoke with the manager and three staff members who were providing care and treatment on the day. The patients were positive about their care. Comments included, 'The staff are very good'. Another patient told us 'this is an excellent place' and said the staff were 'very helpful'.

We observed three assessments and eye tests. We found detailed information was given to patients at each stage of their tests. Records were maintained and letters were sent to the patients' GPs following their treatment. Patients using the service were given information to help them understand the care and treatment choices available to them. One patient told us they had a thorough assessment and 'everything was explained'. Another patient told us they were advised and were prepared for the length of time each appointment would take.

We found patients received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. There was an internal audit system that the staff followed. This included different aspects of the service, health and safety and formed part of their clinical governance plan. The provider took account of complaints and comments to improve the service.