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This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 1 January 2020

About the service

Haslemere Homecare is a domiciliary care service providing personal care to approximately 130 people at the time of the inspection. People using the service were usually over the age of 65 and had varying physical and mental health needs.

People’s experience of using this service

People were safeguarded against the risk of social isolation. Care plans were personalised and holistic. There was a clear complaints policy and procedure in place and care workers communicated effectively with people.

The provider recorded information about people’s end of life care needs.

People’s privacy and dignity, equality and diversity was respected and promoted. People were involved in decisions about their care. People’s needs were assessed before they started using the service and care was delivered in line with current standards and professional advice.

The provider supported people to be as independent as they wanted to be and their health and nutritional needs were met.

The provider mitigated risks to people’s health and safety as well as their risk of abuse. There were enough staff available to support people. The provider conducted appropriate pre- employment checks to ensure candidates for employment were safe to work with people. There were clear medicines and accident and incident policies and procedures in place.

People and staff were consulted in order to obtain their feedback. The registered manager understood and met their duty of candour responsibilities. The registered manager, care workers and other staff understood and fulfilled their roles. Quality assurance systems were in place and followed to improve the quality of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was good (published 5 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 January 2020

The service was safe.

Details are in our safe findings below.



Updated 1 January 2020

The service was effective.

Details are in our effective findings below.



Updated 1 January 2020

The service was caring.

Details are in our caring findings below.



Updated 1 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 1 January 2020

The service was well-led.

Details are in our well-Led findings below.