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Chestnut Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 26 June 2019

About the service: Chestnut Residential Care Home is a residential care home that was providing personal care to three people aged 65 and over at the time of the inspection.

People’s experience of using this service:

People were protected from harm and abuse through the knowledge of staff and management. Risks to people's safety were identified, assessed and appropriate action was taken to keep people safe. Staff were recruited using robust procedures. People's medicines were safely managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People's individual needs and wishes were known to staff who had achieved positive relationships with them. People and their representatives were involved in the planning and review of their care. Visitors were

welcomed into the care home.

Staff received support to develop knowledge and skills for their role. There were arrangements in place for people and their representatives to raise concerns about the service. The management were visible and accessible to people and their visitors.

Rating at last inspection: At our previous inspection the service was rated good (the last report was published on 15 December 2016). At this inspection the rating for this service remains as good.

Why we inspected: This was a planned inspection based on the previous rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 26 June 2019

The service was safe

Details are in our Safe findings below.



Updated 26 June 2019

The service was effective

Details are in our Effective findings below.



Updated 26 June 2019

The service was caring

Details are in our Caring findings below.



Updated 26 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 26 June 2019

The service was well-led

Details are in our Well-Led findings below.