The Care Quality Commission
  • Doctor
  • GP practice

Addington Medical Practice

Overall: Good read more about inspection ratings

Parkway Health Centre, Parkway, New Addington, Croydon, CR0 0JA (020) 8655 4013

Provided and run by:
Addington Medical Practice

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Addington Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Addington Medical Practice, you can give feedback on this service.

10 December 2021

During an inspection looking at part of the service

We carried out an unannounced inspection at Addington Medical Centre on 10 December 2021. This inspection was focused on the management of access to appointments.

Overall, the practice remains rated as Good.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Addington Medical Centre on our website at www.cqc.org.uk

Why we carried out this inspection/review

This inspection was focused on the management of access to appointments.

How we carried out the inspection

The inspection was led by a CQC lead inspector who spoke with staff on site. The inspection included a site visit. Interviews were carried out with all senior management and various reception and administrative staff.

We found that:

  • Patients were happy with the appointment system at this service.
  • People were able to access appointments in a timely way.
  • The practice offered a range of appointment types.
  • There were systems in place to support people who face communication barriers to access treatment.
  • There were systems in place to monitor access to appointments and make improvements.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

30 April 2021

During an inspection looking at part of the service

We carried out an announced review at Addington Medical Practice on 30 April 2021. Overall, the practice is rated as Good.

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

Following our previous inspection on 12 February 2019, the practice was rated Good overall and for most key questions. The practice was rated as requires improvement for providing safe services.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Addington Medical Practice on our website at www.cqc.org.uk

Why we carried out this review

This review was planned to follow up on areas for improvement identified on 12 February 2019, in particular, with:

  • Arrangements to prevent and control the spread of infection and
  • Arrangements to ensure the suitability and training of staff not employed directly by the practice.

We also asked the practice to:

  • Review how patients with caring responsibilities are identified and recorded on the clinical system so their needs can be identified and met.
  • Review newly-implemented system so patients without an address can register.
  • Review complaints process and arrangements so patients receive details of the action they could take if unhappy with the practice’s response.

How we carried out the review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our work differently.

We requested evidence from the provider and reviewed the information provided, without undertaking a site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall and Good for all population groups. As the result of the evidence reviewed, we have rated the practice as Good for providing safe services.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • The practice had made the improvements we asked them to make to the identification of carers, registering patients without a fixed address and complaints responses.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

12 February 2019

During a routine inspection

We carried out an announced comprehensive inspection at Addington Medical Practice on 12 February 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We rated the practice as requires improvement for providing safe services because:

  • The practice had not consistently identified and acted upon risks, including those associated with staff recruitment and infection control.

We rated people whose circumstances may make them vulnerable as requires improvement for effectiveness as at the time of the inspection the practice had no mechanism to register patients without an address.

Although we rated all of the population groups as good for responsiveness, the rating for effectiveness means that people whose circumstances may make them vulnerable was rated as requires improvement.

All of the other population groups were rated as good.

We rated the practice as good for providing effective, caring, responsive and well-led services because:

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • There was compassionate and inclusive leadership, and a number of effective systems and processes.

The areas where the provider must make improvements are:

  • Ensure that care and treatment is provided in a safe way.
  • Ensure sufficient numbers of suitably qualified, competent, skilled and experienced persons are deployed to meet the fundamental standards of care and treatment.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

  • Review how patients with caring responsibilities are identified and recorded on the clinical system so their needs can be identified and met.
  • Review newly-implemented system so patients without an address can register.
  • Review complaints process and arrangements so patients receive details of the action they could take if unhappy with the practice’s response.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice