Updated 15 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
Palm 2 Palm Reablement Services is a domiciliary care service and is registered to provide personal care to older and younger people, people with physical, sensory and mental health needs and people with dementia in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the registered manager 48 hours' notice of the inspection. This was because the service is a domiciliary care service and we needed to be sure that someone would be at the office to meet with us.
Inspection site visit activity started on 5 March 2019 and ended on 6 March 2019. It included making telephone calls to people who used the service and contact via telephone and emails with professionals to gather their feedback. We visited the office location on 5 March 2019 to see the registered manager and review care records and policies and procedures. We also met with seven staff at the office.
What we did:
We reviewed information we had received about the service since they were registered with us in March 2018 which gave us up to date information about how the service was being provided.
We spoke with four people who used the service and one relative. We also spoke with one senior care staff and the registered manager. We received information from two health care professionals.
We viewed a range of records including four people's care plans, their medicine charts and daily notes. We looked at three staff member's recruitment files and records relating to the management of the service and complaints and compliments that the service had received.
The registered manager sent us information we requested after the inspection and this included evidence of lessons learnt and continued learning and development.