Archived: Dr Ngozi Patrick

Updated 7 January 2019

Dr Ngozi Patrick, known to patients as Harold Street Medical Centre is located in a purpose built health centre at 2 Harold Street, Sheffield S6 3QW. The practice provides services for 3,273 patients under the terms of the NHS General Medical Services contract. The provider had merged with a local practice in June 2018 and its list size had trebled as a result. The provider is registered with CQC to provide the regulated activities, diagnostic and screening, maternity and midwifery, surgical procedures and treatment of disease, disorder or injury.

Public Health England data shows the catchment area is classed as within one of the second most deprived areas in England with 17% of patients being registered as unemployed (CCG average 6.3%) and 18% being of black and minority ethnicity. The age profile of the practice population is broadly similar to the other GP practices in the Sheffield Clinical Commissioning Group (CCG) area.

The practice has one male GP, one practice nurse, a phlebotomist, practice manager and team of reception and administration staff. The practice currently uses two regular locum GPs.

The practice is open 8am to 6.30pm Monday to Friday and 8am to 4.30pm on Thursday. Morning and afternoon appointments are offered daily Monday to Friday. Extended hours are offered Tuesday evening until 7.30pm.

Weekend and evening appointments are offered at one of the six satellite clinics in Sheffield, in partnership with other practices in the area. Out of hours care can be accessed by calling the NHS 111 services between 6.30pm and 8am Monday to Friday and at weekends.

Further information can be found on the practice website: www.haroldstreetmedicalcentre.co.uk

Updated 7 January 2019

This practice is rated as Good overall. (Previous rating 2 July 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr Ngozi Patrick, known to patients as Harold Street Medical Centre on 27 November 2018 as part of our inspection programme.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice improved their processes.
• The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect. Patients we spoke with gave overwhelmingly positive feedback about the care they received from all staff at the practice.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• Staff felt supported, valued and part of a team.

The areas where the provider should make improvements are:

• Review practice policies to ensure they reflect current practice.
• Improve the clinical audit documentation to ensure actions identified are recorded, actioned and reviewed.

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Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 7 January 2019

Updated 7 January 2019

Updated 7 January 2019

Updated 7 January 2019

Updated 7 January 2019

Updated 7 January 2019