You are here

Havendene Residential Home Requires improvement

The provider of this service changed - see old profile

We are carrying out a review of quality at Havendene Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating

Requires improvement

Updated 5 March 2020

About the service

Havendene is a residential care home providing personal care for up to 25 people. At the time of this inspection, there were 15 people living at the home, some of whom were living with dementia.

People’s experience of using this service and what we found

People and relatives had many positive comments about the service at this home. They praised the care and kindness shown by staff. The home had a very welcoming and friendly atmosphere. Staff were engaging and supportive of people and embraced their diversity. The home was run in the interests of the people who lived there.

People said they felt safe at the home. Staff knew how to report any concerns and said these would be acted upon. The home was clean, warm and comfortable. Some bedrooms were ready for decoration and there were plans to do this as rooms became vacant.

There were enough staff to assist people and they were quick to respond to calls for assistance. People’s needs were assessed to make sure their care could be provided by this service. Staff were very knowledgeable about each person and how they wanted to be supported.

People said the meals were good and they got enough to eat and drink. People had good input from other care services to support their health needs. Staff provided sensitive and compassionate care to people when they reached the end stages of their lives.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

People received individualised support that matched to their personal preferences. There was a good range of activities and engagement in the local community to maintain people’s social inclusion.

People and relatives commented positively on the way the service was run and the approachability of the registered manager and staff. People and relatives were happy with the management of the home. They were asked for their views and these were acted upon.

The provider, registered manager and staff had worked hard to improve the way the service was run. There were better systems in place to check the quality and safety of the service.

The provider had failed to display the rating since the previous inspection. This was a breach of regulation. We are dealing with this outside the inspection process.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 28 January 2019) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of those regulations.

Why we inspected

This was a planned inspection based on the previous rating.


During the inspection we recognised that the provider had failed to display the rating since the previous inspection. This was a breach of regulation. Full information about CQC’s regulatory response to this is added to reports after any representations and appeals have been concluded.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 March 2020

The service was safe.

Details are in our safe findings below.



Updated 5 March 2020

The service was effective.

Details are in our effective findings below.



Updated 5 March 2020

The service was caring.

Details are in our caring findings below.



Updated 5 March 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 5 March 2020

The service was not always well-led.

Details are in our well-led findings below.