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Inspection carried out on 20 June 2019

During a routine inspection

About the service

The service provided personal care to adults living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, the service provided personal care to one person.

People’s experience of using this service

Relatives told us people were safe and were familiar with staff who provided care to their family members. They told us they were happy with the service they received.

Risks associated with people’s needs were assessed and staff understood how to mitigate these risks. Staff provided care to people in their own homes and arrived at times that suited them. Staff supported people with their medicines when required.

People were protected from abuse and staff were recruited safely. Staff followed infection control procedures. Staff provided support to people at the assessed times. However, we have made a recommendation about developing a more robust rota system for staff because there was not a suitable system in place for managers to monitor staff.

Staff were supported with training and development to ensure they had the skills to provide safe care. Staff received informal supervision from managers that was infrequent. We have made a recommendation about the supervision and appraisals of staff so that any concerns or issues they had could be addressed and recorded.

People were supported to maintain their health and nutrition. They were supported to access health care professionals, such as GPs and district nurses when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff treated people with dignity and respected their privacy. People received care and support from staff who were kind and compassionate. Staff developed positive relationships with people and their relatives. They understood people’s needs, preferences and what was important to them.

Care plans were person-centred and detailed people’s support needs. People and relatives were supported with complaints they wished to make.

The management team carried out checks to ensure staff were providing a good standard of care. People and relatives were able to provide their feedback about the service and this helped the service to drive further improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection since the service registered with the CQC on 30 April 2018.

Why we inspected

This was a planned inspection based on the date the service was first registered.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.