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Helping Hands Warrington Good

Inspection Summary


Overall summary & rating

Good

Updated 31 May 2019

About the service:

Helping Hands Warrington is a domiciliary care agency. It provides personal care to people living in their own houses in the community. Not everyone using the service receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection, it was providing a service to 44 people.

People's experience of using this service and what we found:

Consideration into people's mental capacity was dealt with appropriately and the service acted consistent with legislation.

Staff were recruited safely.

The provider had arrangements to check and audit systems.

People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe.

People's likes, preferences and dislikes were assessed and care packages met people's desired expectations.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's care was person-centred. Care was designed to ensure people's independence was encouraged and maintained.

People and their relatives were involved in the care planning and review of their care.

The service had a stable management structure. The registered manager and provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.

People had a say in how the service was operated and managed through meetings, surveys and reviews.

Rating at last inspection: The service has not been inspected previously.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor the service to ensure that people receive safe, high quality care and re-inspect based on the overall rating. We may inspect sooner if we receive information of concern.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 31 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 31 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 31 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 31 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 31 May 2019

The service was well-led.

Details are in our Well-led findings below.