Archived: Lawrence House Surgery

This service is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection of the Haringey and Islington Community Gynaecology Service at Lawrence House Surgery on 14 June 2019 and 18 June 2019 as part of our inspection programme.

At this inspection we found:

• The service had comprehensive systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, we saw evidence the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence-based guidelines.
• We found that staff treated patients with compassion, kindness, dignity and respect. Patient feedback we received confirmed our findings.
• Patients found the appointment system easy to use and reported they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care