• Hospital
  • Independent hospital

Window To The Womb

Overall: Good read more about inspection ratings

170-172 London Road, Hackbridge, Wallington, SM6 7AN

Provided and run by:
Cocoro Group Ltd

Latest inspection summary

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Background to this inspection

Updated 31 January 2022

Window To The Womb is operated by Cocoro Group Ltd and operates under a franchise agreement with Window to The Womb (Franchise) Ltd. The service provides diagnostic pregnancy ultrasound services to self-funding women.

The service provides ultrasound baby imaging for pregnant women from the gestation of six weeks. This includes four dimensional (4D), three dimensional (3D) and two dimensional (2D) early scans starting from 6 week gestation, scans starting from seven to eight weeks as reassurance, gender scans from 16 weeks, baby growth scan from 16 weeks, 'baby bonding' scans from 27 weeks and keepsake scans. There were 7 members of staff employed by the service.

The service provides pregnancy scanning services for people over the age of 16 years. It is registered to provide the regulated activity of diagnostic and screening procedures.

There was a registered manager who had been in the post since October 2021.

This was the first inspection of this service.

Overall inspection

Good

Updated 31 January 2022

This was the first inspection of this service. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records.
  • Staff provided good care to patients. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for a scan.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

  • The local leadership had limited oversight of the risk register.