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Archived: Serendipity Healthcare Ltd ( Amber Valley Branch) Good

Inspection Summary

Overall summary & rating


Updated 12 December 2019

About the service

Serendipity Healthcare Ltd (Amber Valley Branch) is a domiciliary care provider providing care to people living in their own homes, so they can live as independently as possible. At the time of our inspection 55 people were using the service. Not everyone using Serendipity Healthcare Ltd (Amber Valley Branch) services receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Risks to people's health and wellbeing were assessed and plans were in place to monitor people

and to assist them in a safe manner. Staff knew how to support people safely, including the use of

equipment to assist them to move. Staff were supported and trained to ensure they had the skills

to support people effectively. They understood how to protect people from harm and were

confident any concerns they raised, would be reported and investigated by the management team. Staff had been recruited safely and there were enough staff to effectively meet the current packages of care which supported people’s needs.

Where people received assistance to take medicines, records were kept so this was done safely.

When people required assistance to eat or drink, the provider ensured this was planned to meet

their preferences and their current assessed need. People had support, when required, to

liaise with healthcare professionals to ensure they remained well.

People had developed caring relationships with the staff who supported them, and people told us they treated them with respect. People were appreciative and spoke fondly of staff. The provider had developed good working relationships with other health and social care professionals to support the needs of people using the service.

People were supported to have maximum choice and control of their lives and staff supported

them in the least restrictive way possible and in their best interests; the policies and systems in the

service supported this practice.

There were systems in place to further monitor and drive improvement through auditing. People

were involved in their assessment and care planning and were asked for their feedback of the service. This helped to support the development of the service. There was a complaints procedure and any received were investigated and responded to.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 12/03/2018 and this is the first inspection.

Why we inspected

This was a planned full comprehensive inspection to ensure that the service was meeting the

regulations of the Health and Social Care Act 2008 and CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per

our re-inspection programme. If we receive any concerning information, we may inspect sooner.

Inspection areas



Updated 12 December 2019

The service was safe.

Details are in our safe findings below.



Updated 12 December 2019

The service was effective.

Details are in our effective findings below.



Updated 12 December 2019

The service was caring.

Details are in our caring findings below.



Updated 12 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 12 December 2019

The service was well-led.

Details are in our well-led findings below.