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Stretton Hall Nursing Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 27 November 2019

About the service

Stretton Hall Nursing Home provides accommodation and nursing or personal care for up to 50 people. On the day of our inspection, 40 people were receiving services, some of whom were living with dementia.

People’s experience of using this service and what we found

The management team did not always notify of us key events which occurred at Stretton Hall Nursing Home.

When a concern of potential abuse or ill-treatment was raised with the management team they delayed sharing this information with partnership agencies.

The management team and provider had systems in place to identify improvements and drive good care. However, these were not always effective as they failed to identify the issues we found at this inspection.

Staff members followed effective infection prevention and control procedures when supporting people. Staff members had access to, and used, appropriate personal protection equipment.

The provider had assessed the risks to people associated with their care and support. Staff members were knowledgeable about these risks and knew what to do to minimise the potential for harm to people.

People received safe support with their medicines by trained and competent staff members.

Staff members were aware of the necessary actions they should take in the event of an emergency.

The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at Stretton Hall Nursing Home supported this practice.

People had access to additional healthcare services when required.

People were supported to maintain a healthy diet by a staff team which knew their individual preferences.

People received help and support from a kind and compassionate staff team with whom they had developed positive relationships.

People were supported by staff members who were aware of their individual protected characteristics like age, gender and disability.

People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them.

The provider, and management team, had good links with the local communities within which people lived.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was ‘Good’ (published 19 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

We have identified breaches in relation to the providers failure to safeguard people from abuse or improper treatment and failure to notify the care quality commission of all incidents that affect the health, safety and welfare of people who use their service.

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 27 November 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 27 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 27 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 27 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 27 November 2019

The service was not always well-led.

Details are in our well-led findings below.