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Archived: RV Care Cornwall Good


Inspection carried out on 1 March 2019

During a routine inspection

About the service:

RV Care is a domiciliary care agency that provides personal care to people living in their own homes in the community. When we inspected they were providing the regulated activity, personal care, to 17 people in the Tregony and surrounding areas in Cornwall.

People’s experience of using the service:

• People were supported by staff that were caring, compassionate and treated them with dignity and respect. Any concerns or worries were responded to and used as an opportunity to improve the service.

• People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life history, and their communication needs. They used this information to develop positive, meaningful relationships with people.

• People told us they felt well cared for by staff who encouraged them to maintain relationships and keep their independence for as long as possible.

• The provider ensured people had consistent staff visiting them.

• People were supported by staff who had the skills and knowledge to meet their needs.

• Staff understood and felt confident in their role.

• Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

• Where people lacked capacity, staff worked with the local authority to make sure they minimised any restrictions on people's freedom for their safety and wellbeing.

• Staff spoke positively about working for the provider. They felt supported and could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt happy in their work.

• Audits had been completed to check the quality and safety of the service. However, these had decreased over recent months due to the absence of the registered manager. The provider was aware of this and supporting the acting manager to address.

• The senior staff, who were covering for the registered manager, worked well to lead the staff team in their roles and ensure people received a good service.

More information is in Detailed Findings below.

Rating at last inspection: The service does not have a current rating.

Why we inspected: This is the first scheduled inspection of this service since it was registered under the new providers, HC One, in August 2018.