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Sunshine Care Stafford Limited Good

Reports


Inspection carried out on 19 June 2019

During a routine inspection

About the service

Fuchsia Homecare (Stafford) is a domiciliary care service providing personal care to 41 people aged 18 and over at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were cared for safely and staff understood their responsibilities to keep people safe from avoidable harm or abuse. Risks to people's safety were managed and appropriate action was taken to keep people safe. Staff turned up for care calls on time and people knew which care staff would be coming to their home. People received their medicines safely and there were effective practices in place to protect people from infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the practice and systems in the service supported this practice.

Staff received support to develop their knowledge and skills for their role. The provider worked with other healthcare professionals to help ensure people’s care and health needs were effectively met.

Staff were kind and caring when they supported people. People felt involved in their own care and felt listened to by staff. Staff were respectful and supported people’s privacy and dignity.

People received care and support which was personalised to their needs. People's individual needs and wishes were known to staff who had developed positive relationships with them. There were arrangements in place for people to raise concerns about the service.

The provider was open and honest and strived to look at ways to improve the service. Staff felt supported in their roles and people had confidence in the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 March 2018 and this was the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.