Fosse Court

Updated 28 July 2025

Date of assessment: 18 to 20 November 2025. This was the first assessment carried out at this service.

Fosse Court is a residential service providing support to younger people, and older people living with mental health support needs.

The service also provides support autistic people and people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The provider was able to demonstrate they were meeting the principles of ‘Right support, right care, right culture’.

The provider had a good learning culture and people could raise concerns. The manager investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks.

The facilities and equipment met people’s needs, were clean and any risks identified were managed.

There were enough staff with the right skills, qualifications and experience to care for people. Managers made sure staff received training and regular supervisions to maintain high-quality care.

Medicines were managed safely, and staff had developed positive working relationships with healthcare partners.

Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved relevant people and made decisions in people’s best interests where they did not have capacity. Staff responded to people in a timely way.

Staff were observed to provide, kind, caring and compassionate support. We observed positive, meaningful and respectful engagement.

The provider supported staff well-being. Staff provided information people could understand. People and relatives knew how to give feedback and were confident the provider took it seriously and acted on it.

Leaders were visible, knowledgeable and supportive. Managers were receptive to new ideas. There was a culture of continuous improvement. There was evidence of positive changes that had been made to the service.

Updated 28 July 2025

People and their relatives were positive about the quality of their care. They felt safe and were involved in planning their care where appropriate and understood their rights. People said they received care from knowledgeable staff who treated them as individuals. One person said, “The staff are really friendly and easy going.” People and relatives told us they knew how to raise concerns if required, and were confident action would be taken, and improvements would be made and sustained.

People were involved in decisions about their care. They had choice and were encouraged to maintain relationships with family and friends.

People had enough to eat and drink to stay healthy. They were treated with kindness and compassion. One relative told us, “We have noticed my [relative] appears much happier in [themselves] and it’s been nice to see [relative] laughing and smiling since being at the home.”

People were supported and encouraged to be involved in their day-to-day care and support, and staff respected their wishes, and encouraged independence.

Our observations showed that staff were supporting people in a timely and caring manner, with people responding positively and engaging in conversation with staff. When people were distressed or upset, staff responded in ways that ensured people were kept safe.