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We found an issue with some of the information gathered by an individual who supported our inspection of Croftdene Care Home on 19 February 2019. We will reinspect this service as soon as possible and publish a report of our findings.

Reports


Review carried out on 8 July 2021

During a monthly review of our data

We carried out a review of the data available to us about Croft dene Care Home on 8 July 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Croft dene Care Home, you can give feedback on this service.

Inspection carried out on 12 April 2021

During an inspection looking at part of the service

Croftdene Care Home provides care and accommodation for up to 42 people with nursing care needs and people who are living with dementia. The home is a purpose built facility with ensuite rooms over two floors. At the time of the inspection the service supported 41 people.

We found the following examples of good practice.

The service had in place appropriate systems for regular testing of both staff and people living at the home.

Appropriate processes were in place to facilitate people having visitors at the home in line with the current government guidance.

There was a good supply of PPE available at the home.

The provider had put in place a range of policies and processes to support safe care and facilitate visiting to the home.

Further information is in the detailed findings below.

Inspection carried out on 30 January 2020

During a routine inspection

About the service

Croftdene Care Home provides care and accommodation for up to 42 people with nursing care needs and people who are living with dementia. At the time of the inspection the service supported 36 people.

People’s experience of using this service and what we found

People felt safe and secure living in the service. People and their relatives were happy with the support provided and had good relationships with staff.

Staff safeguarded people from abuse and risks to people’s health, safety and wellbeing were assessed and managed. There were enough staff to meet people’s needs and safe recruitment procedures were followed. Medicines were administered and managed safely. The provider learned from previous accidents and incidents to reduce future risks. The premises were well maintained, clean and tidy.

Assessments of people’s needs were completed before they moved into Croftdene Care Home to ensure staff could effectively support them. Staff felt supported in their roles and received regular training, supervisions and annual appraisals. People were supported to enjoy a balanced diet and to access health care services to maintain their health. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were well looked after, respected and supported in a dignified manner. Staff promoted people’s independence by encouraging them to care for themselves, where possible. People’s personal information was kept secure and they were supported to access advocacy services, when needed.

People received person-centred care and their preferences were reflected in their care plans. Staff knew how to communicate with people effectively and information was provided to people in ways they would understand. People and relatives had no complaints about the service but knew how to raise concerns. The provider had a complaints procedure in place and all complaints received were investigated and actioned. People’s social needs were met and a wide range of activities were organised for people to enjoy both inside the service and in the local community.

The service was well-managed. People and relatives spoke highly of the staff and care provided. Management operated an open-door policy and were approachable to all. An effective quality assurance process was in place. People and relatives were regularly consulted about the quality of the care via meetings and surveys. Staff were involved in the ongoing development and improvement of the service through regular meetings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This was our first rating of this service since a new provider (Crystal Croftdene Limited) took over in April 2018. There was an inspection on 19 February 2019 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.

Why we inspected

This is a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 19 February 2019

During a routine inspection

About the service: The service is a residential care home which provides nursing and personal care. At the time of this inspection there were 36 people living in the home.

People's experience of using this service: The service was safe. The risks which people faced in their daily lives were reduced as much as possible. Staff recognised the signs of abuse or harm and they reported their concerns in line with correct safeguarding policies and procedures.

Medicines were well managed and the home was clean and tidy.

People had achieved positive outcomes through good partnership working between staff and external professionals. Appropriate staff training and supervision ensured people were supported by staff who were competent in their role.

People were supported to have maximum choice and control of their lives and were supported in the least restrictive way possible. Staff encouraged people to maintain or regain independence.

People were well cared by staff who knew people very well. Staff treated people with kindness, patience, dignity and respect.

The service was responsive and support could be adapted to meet people's needs and wishes without difficulty.

Staff supported people to participate in a range of activities and to maintain community links. This provided people with the opportunity for social interaction.

The leadership, management and governance of the service ensured the delivery of good quality, person-centred care. The management team strived to achieve high standards through continuous improvement. The quality and safety of the service was closely monitored through regular checks and audits.

Rating at last inspection: This was our first inspection of this service since a new provider (Crystal Croftdene Limited) took over in April 2018.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates in line with our inspection programme.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk