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Archived: Winterbrook Nursing Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 5 June 2019

About the service: Winterbrook Nursing Home is a care home that was providing personal and nursing care to 23 people aged 65 and over at the time of the inspection. The service can support up to 41 people.

People’s experience of using this service:

People were not safe because risks to their health and wellbeing were not being managed effectively.

The provider did not have systems in place to ensure people were protected following accidents and incidents.

People were at risk of not receiving medicines as prescribed because medicines were not always managed safely.

The provider did not have effective systems in place to monitor and improve the service.

People were protected from the risks of infection by effective infection control systems.

Staff were supported by the manager and methods of communication had improved.

People were supported by a manager who was committed to improving the service and providing person-centred care.

Rating at last inspection: Requires Improvement. Inspection report published 26 January 2019.

Why we inspected:

This inspection was prompted by concerns and a serious incident. We examined how risks were assessed and managed which were areas concern.

Enforcement :

Please see the ‘action we have told the provider to take’ section towards the end of the report.

Follow up:

We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Inadequate

Updated 5 June 2019

The service was not safe.

Details are in our Safe findings below.

Effective

Good

Updated 26 January 2019

The service was effective.

People were supported in line with the principles of the Mental Capacity Act 2005 (MCA)

Staff had the skills and knowledge to meet people's needs.

People were supported to access health professionals to support them to maintain healthier lives.

Caring

Good

Updated 26 January 2019

The service was caring.

Staff were kind and compassionate.

People were supported to maintain their independence.

Staff treated people with dignity and respect.

Responsive

Good

Updated 26 January 2019

The service was responsive.

People enjoyed a range of activities to meet their needs.

Staff promoted a person-centred culture and valued people as individuals.

Complaints were investigated and resolved.

Well-led

Requires improvement

Updated 5 June 2019

The service was not always well-led.

Details are in our Well-Led findings below.