The Care Quality Commission
  • Community
  • Community substance misuse service

Via - New Beginnings - Brent

Overall: Good read more about inspection ratings

Willesden Centre for Health, Robson Avenue, London, NW10 3RY 0300 303 4611

Provided and run by:
Via Community Ltd

All Inspections

During an assessment under our new approach

Via Brent New Beginnings is one treatment system operating from two sites, Cobbold Road and the Willesden Centre for Health. It provides community-based alcohol and drug treatment and access to inpatient detoxification and rehabilitation for residents of the borough.

The team that inspected the service comprised three CQC inspectors, one CQC medicines inspector, one specialist advisor and an expert by experience. An expert by experience is a person who has personal experience of using or supporting someone using substance misuse services.

The service was previously rated good overall. Following this inspection, the rating has stayed the same. We inspected all quality statements across all key questions. We have combined the scores for these to achieve the overall rating. We rated the service as good overall.

We found the following areas of good practice:

  • The service provided safe care. The premises where clients were seen were safe and clean. The number of clients on each person’s caseload was not too high to prevent staff from giving each client the time they needed. Staff assessed and managed care and risk well.
  • Staff worked well with their NHS partner to ensure clients had access to a full range of specialists required to meet their physical and mental health needs. Staff worked with clients to develop holistic, recovery-oriented care plans informed by a comprehensive assessment.
  • Managers ensured staff received training relevant to their role, as well as supervision and appraisals.
  • Staff treated clients with kindness and compassion and understood their individual needs. They involved clients in decisions and care planning.
  • The service was easy to access. Staff planned and managed discharge well.
  • The service encouraged innovation and ran quality improvement projects.
  • The service actively sought to understand their local community and engage with groups that had barriers to accessing the service and has several initiatives in place to encourage access and engagement.

30 & 31 July 2019

During a routine inspection

We rated WDP Brent - Willesden Centre as good because:

  • The service provided safe care. The premises where clients were seen were safe and clean. The number of clients on each person’s caseloads was not too high to prevent staff from giving each client the time they needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
  • Staff worked well with their NHS partner to ensure clients had access to the full range of specialists required to meet their physical and mental health needs. Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment, with thorough contingency planning in place.
  • Managers ensured that staff received training relevant to their role, as well as supervision and appraisal.
  • Staff treated clients with compassion and kindness and understood their individual needs. They actively involved clients in decisions and care planning. Clients attended a local service user forum, which met monthly, in addition to a monthly strategic service user group across WDP.
  • The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
  • The service encouraged innovation and worked closely with its NHS partner to run Quality Improvements (QI) projects. Projects included reducing supervised consumption of controlled drugs and wellbeing training that included service users.
  • The service participated in a provider wide reward card scheme to encourage clients to engage with the service.

However,

  • The service had not completed any of the required statutory notifications in respect of service user deaths and allegations of abuse related to the service without delay, as required since registration with the Care Quality Commission in April 2018.