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Kenton Bridge Medical Centre Good

The provider of this service changed - see old profile


Inspection carried out on 16 May 2019

During a routine inspection

We carried out an announced comprehensive inspection at Kenton Bridge Medical Centre on 16 May 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We rated the practice as requires improvement for providing safe services because:

  • There were gaps in safety systems. This was in relation to emergency medicines, significant events and staff immunisations.

We rated the practice as good for providing effective, caring, responsive and well-led services because:

  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The practice had a strong visible and managerial leadership and a strong focus on continuous learning and improvement at all levels of the organisation.
  • While mental capacity act training was up to date, not all clinicians were fully aware of the principles of consent.

The areas where the provider must make improvements are:

  • Ensure care and treatment is provided in a safe way for patients.
  • Ensure that persons employed receive such appropriate support, training and supervision as is necessary to enable them to carry out the duties they are employed to perform.

The areas where the provider should make improvements are:

  • Improve on the monitoring and review of patients on high-risk medicines.
  • Ensure that the safeguarding policy takes into account patients accessing online services.
  • Continue to monitor that emergency equipment is in good working order.
  • Continue to monitor and improve in the clinical areas where performance is not as expected.
  • Improve the recording of multidisciplinary team meeting minutes.
  • Continue to monitor and improve on patient satisfaction scores.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care