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All Aspects Health and Social Care Good

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 28 February 2019

During a routine inspection

About the service: All Aspects Health and Social Care is a domiciliary care service, which provides support for both children and adults in the community, who require assistance with personal care, including those with complex care needs. At the time of our inspection there were 43 people who used the service.

People’s experience of using this service: Everyone we spoke with provided us with very positive comments about the quality of service and the standard of the staff team. Systems to act on allegations of abuse were in place. A wide range of risk assessments had been developed and potential risks were being managed well.

A system was in place for the reporting and recording of accidents and incidents, should it be necessary. Staff had received training in medication awareness and guidance for staff was available. Staff were recruited safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs and choices were assessed and their care and support was delivered to achieve effective outcomes. Staff engaged with people and we were told care workers were kind and caring. Positive feedback was provided by people we spoke with.

New staff received an in-depth induction programme and a broad range of training had been completed by all staff, who were regularly supervised and observed at work.

Computerised support plans had been developed, which were detailed and person-centred documents. They reflected people’s assessed needs well and had been reviewed regularly. Any changes in need had been recorded well. Daily activities were highlighted and monitored by the management team through an innovative digital computerised system.

Systems were in place for the management of complaints. However, none had been received, but people told us they would know how to make a complain, should the need arise. Everyone we spoke with provided us with very positive comments about the quality of service provided and the staff team. Audits had taken place and feedback was regularly obtained from those who used the service and their relatives. Regular team meetings had been conducted and staff members felt able to approach the managers with any concerns, should they need to do so.

Rating at last inspection: This was the first inspection of this service since registration.

Why we inspected: This was a scheduled inspection.

Follow up: The service will be re-inspected as per our inspection programme. We will continue to monitor any information we receive about the service. We may bring the next inspection forward if we receive any concerning information.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk