Cedar Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

Good: This meant people’s individual needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People and some relatives told us they were involved in care planning that covered all aspects of the support they needed including their physical, emotional, and social needs. Their care options were fully discussed with them, as part of the assessment process. A person told us, that the registered manager “introduced himself, was down to earth and was impressed that he wanted to find out all about him.” A relative told us, “My relatives overall health, condition, cleanliness and appearance are all a marked improvement. Now they are at Cedar Lodge, we feel that they are safe and well looked after, so it is a great relief to us.”

A professional who regularly visited told us, “I can, without hesitation, state that I am most content with the care and support that Cedar Lodge and the management provide to the residents.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People received support which was tailored to their individual needs from staff who knew them well as they had worked with the same people consistently and were provided with detailed plans of care that were regularly reviewed. A professional told us, “We consider the home to be flexible and responsive to the needs of their client group. They are able to provide care and support in a person-centred, individualised manner.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Staff knew people well and understood their communication needs and provided information in a way that met individual needs. Written information was able to be reproduced in different formats to aid communication. For example, large print for people who were visually impaired.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Minutes of meetings held with people who lived at the home showed their views were sought. Staff said they were confident they would recognise if people were unhappy with any aspect of their care even if they were unable to verbalise their concerns.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff understood the needs of older people and how to promote good mental health. The staff were pro-active in making sure people had access to the care and treatment they required. This had included treatments that improved people’s quality of life not just their health.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff made sure adaptations were made to ensure people accessed care and support in a way that met their individual needs and achieved good outcomes. For example, when people needed to have a review of medication or attend hospital appointments for their physical health. A healthcare professional told us, “They are very responsive to the needs of the residents and are prompt to request assistance if they have any concerns regarding the mental wellbeing of their charges. They monitor the efficacy of any prescribed medicines and are prompt in requesting medicine reviews for the best interest of their residents.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were consulted about aspects of their future such as events planned, including visits out and entertainment brought into the home.

Peoples end of life wishes and how they envisaged their endings to be, was discussed with people. Those choices were thoroughly documented and, in some cases, discussed with family members. People had a range of documentation within their care files that reflected considerations made. Staff were trained in having potentially difficult conversations and equipment was purchased, medication obtained and available to facilitate a comfortable ending of natural life when that was needed.