Finch Manor Nursing Home

Updated 8 July 2026

Date of assessment: 25 August to 15 September 2026. Finch Manor Nursing Home is registered to provide personal and nursing care for up to 89 people. At the time of our assessment, 87 people were living at the service.

We undertook this assessment to follow up on breaches of regulation we found at our last assessment. The provider was previously in breach of legal regulation in relation to safe care and treatment, safeguarding people from abuse and improper treatment, staffing, person‑centred care and good governance.

Improvements were found at this assessment; the provider was no longer in breach of safeguarding people from abuse and improper treatment, staffing and person‑centred care regulations. The provider remained in breach of safe care and treatment specifically in relation to medication management and good governance. We also found the provider in breach of the regulation need for consent.

Medication was not managed safely; clinical governance, processes and systems for medication management were in place but poorly followed and maintained. Audits had identified some of the issues we found but these had not been addressed. Governance systems relating to the oversight of medication management were not effective. Some of the medication concerns we found had been identified at our previous assessment but not addressed, and any improvements had not been sustained.

We found a small number of assessments where people lacked capacity to make specific decisions; we found some assessments and best interest decisions which were not appropriately completed and did not involve relevant professionals and relatives where appropriate. We requested the provider submit an action plan following the assessment.

People were supported by knowledgeable staff who understood their needs and promoted their health, wellbeing and independence. Incidents and safeguarding referrals had reduced; staffing levels were sufficient, and care plans and risk assessments provided guidance to support people effectively and safely. People were treated with kindness, dignity and respect, and were encouraged to make choices about their daily lives. Staff knew people well and delivered personalised care. Staff spoke positively about the service and felt supported by the management team, contributing to a positive and well-led culture.

Improvements had been made to strengthen governance, safety, the quality of care provided and staff wellbeing.

Clinical governance arrangements had been reviewed and enhanced through the introduction of revised processes and frameworks, aimed at improving the quality of care and clinical outcomes for people.

Oversight systems had been implemented to ensure environmental risks were mostly identified, monitored, and addressed promptly, with historic actions reviewed and outstanding issues resolved. The environment was clean and the provider was in the process of a refurbishment and upgrade plan.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

Updated 8 July 2026

People living at Finch Manor, including those who did not use words to communicate, gave clear and positive feedback, including through their facial expressions and gestures. We observed people smiling frequently, appearing relaxed and comfortable, and showing enjoyment through laughter, positive vocalisations and gestures. People were seen seeking reassurance from staff, sitting alongside them calmly, and responding positively to their presence, which demonstrated strong relationships, trust and emotional security.

Overall, people experienced positive outcomes, including building meaningful relationships and an improved quality of life. Staff demonstrated a good understanding of each person and treated people with dignity, respect and kindness. We saw evidence of how care and support had a positive impact on people’s day-to-day lives.

Overall, people and their relatives described feeling safe, settled, and well supported within the home. People spoke positively about their experience, with one person telling us, "It's alright here. The carers are great, I see [registered manager] often and the boss [CEO]." Another person said, “The carers are great, nothing is too much trouble, the staff are always around and about.” A person shared with us, “I don’t have any complaints really, sometimes some of the other resident’s shout in the night but that’s not the carers fault now is it. There is more of the same staff, there used to be a few unfamiliar faces, but I know most of the staff here now.”

A relative told us, “I was aware of Finch Manor’s turnaround and had seen older negative online reviews before [person] moved in. There has been new management and positive reviews and updates. My first-hand experience has since validated the decision was right to move [person’s name] into the home.” Another relative highlighted change made to improve safety, stating, "His [person’s] bed and room has been changed to accommodate his needs and make it safer." One family member shared they expressed complete satisfaction with Finch Manor, stating they had, "No issues at all.” They credit the provider with keeping their loved one safe despite their very complex needs. They described the staff as incredible, helpful, and caring, and noted they consistently kept them updated on their relative’s condition.

Comments about the kindness, compassion, and approach of staff were generally very positive. We observed warm and caring interactions between staff and people, including staff offering reassurance, affection, and emotional support. Staff were seen spending meaningful time with people, engaging in conversation, sharing laughter, dancing together, and responding sensitively to people's individual needs. Feedback from partners recognised feedback from people and family had improved.