You are here

Finch Manor Nursing Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 6 May 2021

About the service

Finch Manor is a care home providing personal care for up to 85 older people. The service is purpose built and the accommodation is in five units over one floor, although at the time of the inspection, only four units were in use. Each of the units supports people living with different conditions such as dementia and nursing needs. There were 55 people living at the service at the time we inspected.

People's experience of using this service and what we found

At the last inspection, we found concerns with the safety and quality of care being provided at this service. People living at Finch Manor did not benefit from a service that was safe or well-led and we found multiple breaches of regulation.

As this inspection, we checked to see whether improvements had been made and found they had.

Since the last inspection, a new registered manager had joined the service, and the management team had been restructured. Both people and staff spoke positively about the new manager and the changes they had made.

We found that the service had improved their systems and processes to ensure that care provided to people was safe, and the quality of care and support was consistently monitored.

People spoken with and their relatives told us they were happy with the care being provided and valued the staff.

Parts of the service had been reconfigured and we observed people were calm and at ease in their environment as a result. People were supported to have maximum choice and control of their lives, and staff supported people in line with preferences.

The appearance of the physical environment had improved since the last inspection. New bathrooms, satellite kitchens and flooring had been installed and most areas had been newly painted.

Although significant improvements had been since the last inspection, further time was required to ensure that new systems were fully embedded, and consistency of improved practice was evidenced.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was Inadequate (published 11 September 2020) and there were multiple breaches of regulation. In line with our enforcement procedures, we issued Warning Notices in respect of Regulation 12 and 17.

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, we found enough improvement had been made and the provider was no longer in breach of regulation and the Warning Notices had been met.

This service has been in Special Measures since 19 October 2019. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

We carried out an unannounced focused inspection of this service on 23 July 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions of Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Inadequate to Requires Improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Finch Manor Nursing Home on our website at

We looked at infection prevention and control measures under the Safe key question. We look at this in

Inspection areas


Requires improvement

Updated 6 May 2021

The service was not always safe.


Requires improvement

Updated 6 May 2021


Requires improvement

Updated 6 May 2021


Requires improvement

Updated 6 May 2021


Requires improvement

Updated 6 May 2021

The service was not always well-led.