The Care Quality Commission
  • Mental Health
  • Independent mental health service

Archived: Care in Mind

Overall: Good read more about inspection ratings

Pepper House, 1 Pepper Road, Hazel Grove, Stockport, Cheshire, SK7 5DP (0161) 638 3285

Provided and run by:
Care In Mind Limited

Important: This service is now registered at a different address - see new profile
Important: This service was previously registered at a different address - see old profile

All Inspections

12 & 13 April 2016

During a routine inspection

We rated Care in Mind as good because:

  • Therapies offered were in line with National Institute for Health and Care Excellence guidelines
  • Intensive support was provided to the young people from the clinical team with weekly sessions with both their nurse and psychologist
  • Policies and plans in place reflected least restrictive practice and clear processes were in place for staff to follow if there was incident
  • Young people were actively involved in their care, documentation was appropriate and accessible to young people
  • Feedback from young people and their parents was positive about the support and care provided by the clinical team
  • There was excellent multidisciplinary working and information sharing for the benefit of young people
  • Specific qualifications in child and adolescent mental health practice was available for staff to access
  • The service operated a duty and on call nurse system with a clinical nurse specialist available at all times to offer advice and guidance to staff and to respond to incidents
  • Records were current, detailed and regularly reviewed
  • Regular supervision and meetings took place, staff felt very well supported and welcomed the development opportunities.

21 January 2014

During a routine inspection

During the inspection we spoke with a range of staff. This included the responsible clinician, the business administrator, the operations manager, and two members of the care team.

We reviewed the care records held for three people and saw that these were person centred and focused on the support people needed in order to maintain their independence and promote recovery.

We saw that people were involved in the development of their care plan, there were systems in place to assess and monitor the quality of the service delivered and that people who used the service were asked for feedback on the service they received.

We spoke with one person who used the service. They told us that they were happy with the support they received.

We saw that there were policies and processes in place to help keep people safe and protected from abuse and that staff received a comprehensive induction before supporting people with care.