Archived: BMI St Edmunds Hospital

Updated 19 July 2022

Anglian Medical Musculoskeletal at BMI St Edmunds Hospital is operated by Anglian Medical Musculoskeletal. The service opened in 2010. It is a private dual-energy x-ray absorptiometry (DEXA) scanning facility in Bury St. Edmunds, Suffolk. The service primarily serves the community of Bury St. Edmunds. Anglian Medical Musculoskeletal is co-owned by two service leaders. These were the only employed staff members. The service is registered for the activity of diagnostic and screening procedures. The service has had a registered manager in post since April 2018.

A DEXA scan, also called a bone density scan, is a common technique used to measure bone density. The service provided scans for adults over the age of 18 years. The service rents its facilities from the BMI St Edmunds Hospital. The scanning room is located on the ground floor, is wheelchair accessible and there are disabled parking spaces available. The service has use of other shared hospital facilities including toilets, reception and waiting room.

Updated 19 July 2022

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risks well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people and took account of patients’ individual needs. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities and they were committed to improving services continually.

However:

• The service had not completed patient satisfaction surveys since the start of the COVID-19 pandemic.
• The service had not concluded the review of the policies and procedures to ensure they were in line with recently updated guidelines.

Updated 11 February 2019

We rated this service as good overall. Safe, caring, responsive and well led were good. We do not rate effective. Staff received mandatory training and regular appraisal and competency assessments. There were processes in place for infection prevention and control and equipment maintenance. Policies were in line with national guidance. Staff were caring and treated patients with dignity and respect. The service was responsive to the needs of patients and leaders were visible, engaged with staff and patients and promoted a positive culture.    

Updated 19 July 2022

Our rating of this location stayed the same. We rated it as good. See the overall summary above for details.