The Care Quality Commission
  • Dentist
  • Dentist

Archived: Water Lane Dental Practice

5 Water Lane, Lincoln, Lincolnshire, LN1 1TY (01522) 589847

Provided and run by:
The BW Partnership

Important: The partners registered to provide this service have changed. See old profile
Important: This service is now registered at a different address - see new profile

All Inspections

16 September 2013

During a routine inspection

Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with four patients and asked them for their views. We also spoke with one dental nurse, the receptionist, a dentist and the practice manager. We also looked at some of the records held in the service including some patient dental records.

We found patients were supported to make decisions about their care and treatment. A patient told us, 'The dentist advises me, they gave me a couple of options.'

We found people gave consent to their care and treatment and received care and support that met their needs. A patient told us, 'I think I get better treatment here than I have elsewhere, I am very relaxed.'

We found the premises were kept clean and there were suitable arrangements to prevent the spread of infection, although the layout was problematic and the toilet was unsuitable. A patient told us, 'Everywhere is always thoroughly clean.' The practice manager told us a decision had been taken to relocate the practice to more suitable premises so they could provide a more effective service.

We found the staff team were supported through training and the provider assessed and monitored the quality of the service. A patient commented on a survey form, 'Great staff and well run.'