29 January 2014
During a routine inspection
People who used the service told us they were fully involved in the treatment they received and knew why it was needed. One person told us, "The dentist always explains everything they are doing and I get a copy of the treatment I need". Another person told us, 'I am always involved in my treatment. The staff are very good they explain what needs doing and how much it is going to cost and I am given different options'.
People who used the service told us they were happy with the service and staff treated them with dignity and respect. One person said, "I get quite anxious when I am at the dentist but the staff always make me feel calm. If I need a rest from the treatment I can put my hand up. I have needed to do this in the past and the dentist stopped for me". Staff explained the actions they took to reassure people who were nervous of dental treatment.
The provider had systems in place to ensure that people who used the service were protected from the risk of infection. Staff we spoke with told us how they ensured that used equipment was decontaminated effectively.
The provider had a recruitment policy in place for the employment of future staff. We saw evidence that staff had been checked to ensure they were suitable to provide a service to vulnerable adults and children.
We saw that the provider had a complaints policy in place. People we spoke with knew how to make a complaint if they were unhappy. One person told us, 'I have never had to make a complaint as I am very happy with my treatment, but I was given information on how to complain when I started to come here for my dental treatment'.