Ryedale Homecare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff understood people's individual needs and supported them in a caring and respectful way.

Feedback from people and relatives was consistently positive about the caring nature of staff. One relative told us, "They are very friendly and talk to [person] when they are doing things and [person] gives them a smile back." Another said, "They go above and beyond; they are really good and patient with [person]."

We observed relaxed and positive interactions. People appeared happy in the presence of staff, who engaged with them in a warm and respectful manner and responded appropriately to their needs

The provider treated people as individuals and made sure people's care, support and treatment met their needs and preferences. Care plans contained detailed information about what was important to people, how they wished to be supported and the relationships, interests and routines that mattered to them.

Care plans were person-centred, regularly reviewed and reflected people's strengths, preferences, life histories and individual goals. Records included information about communication, community involvement, hobbies and activities to support meaningful and fulfilled lives.

People spoke highly of the service which reflected the positive relationships they had developed with staff and how support was tailored around their individual wishes and circumstances.

The provider promoted people's independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans clearly recorded people's wishes, strengths and desired outcomes. Staff were provided with guidance on how to support people to make choices, maintain independence and participate in activities that were important to them.

Care plans promoted community access, hobbies, relationships and meaningful activities. Staff were encouraged to use additional support hours flexibly to promote independence, community involvement and meaningful activities whilst respecting people's preferences and choices.

The provider listened to and understood people's needs, views and wishes. Staff responded to people's needs in the moment and acted to minimise any discomfort, concern or distress.

Care plans contained clear information about how people communicated, expressed pain or distress and the support they required. Daily records demonstrated staff monitored people's wellbeing and responded appropriately when concerns arose.

We observed staff responding positively to people's needs and preferences. People appeared relaxed, happy and engaged with staff, who demonstrated a good understanding of how to support them and responded naturally to their requests, communication and interactions.

The provider cared about and promoted the wellbeing of their staff and supported them to deliver person-centred care. Staff received regular supervision, competency assessments and opportunities to discuss their development and any concerns relating to their role.

Staff consistently told us they felt supported and had access to managers whenever needed. Records showed staff received regular supervision, performance reviews and spot checks to support safe and effective practice.

One staff member told us, "We all work very well together both as a team and with the people we support." Another said, "The registered manager is very approachable." This feedback demonstrated a positive culture where staff felt supported to carry out their roles effectively.