The Care Quality Commission
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  • Homecare service

The Peaches Healthcare Limited

Overall: Good read more about inspection ratings

339 Vicarage Farm Road, Hounslow, TW5 0DZ (020) 7998 7950

Provided and run by:
The Peaches Health Care Limited

All Inspections

During an assessment under our new approach

The Peaches Healthcare Limited is a homecare agency providing personal care and support to people in their own home. At the time of the inspection there were 14 people using the service.

Date of assessment 15 November 2024. This assessment was carried out without a visit to the location’s office. We used telephone calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.

The last rating for this service was good (published July 2019). We carried out this assessment as part of our routine schedule of assessments. The rating for this assessment remains good. We found that people were cared for and their needs were met. Staff felt well supported and received appropriate training they need to care for people safely. There were effective systems for monitoring and improving the quality of services and external partners gave us positive feedback about their experiences.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

16 July 2019

During a routine inspection

About the service

The Peaches Healthcare Limited is a domiciliary care service providing personal care and support to people in their own homes in Surrey and the London Borough of Ealing. At the time of our inspection nine people over the age of 55 years were using the service. Some people were living with the experience of dementia.

This was the only location for the provider.

People’s experience of using this service and what we found

People using the service and their relatives were happy with the service they received. Their needs were met in a personalised way and they had been involved in planning and reviewing their care. People said that the staff were kind, caring and they had developed good relationships with them.

The provider worked closely with other professionals to make sure people had access to health care services. People received medicines safely and as prescribed. Where people were supported to eat and drink, this had been planned for and people were able to make choices about this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were assessed before they started using the service and care plans were developed to show what support the staff should provide. The care plans were regularly reviewed involving people and those who were important to them. Risks to their safety and wellbeing were appropriately assessed.

The staff working at the agency were happy and felt well supported. They enjoyed their work and spoke positively about the people they cared for. They received the training, support and information they needed to provide effective care. The agency's procedures for recruiting and inducting staff made sure only suitable staff were employed.

The agency was a private limited company managed by two directors who were involved in the day to day running. One of them was the registered manager. They had regular contact with people using the service, staff and other stakeholders. There were systems for monitoring the quality of the service, gathering feedback from others and making continuous improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since it was registered on 23 February 2018.

Why we inspected

This was a planned inspection based on the date the service started operating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.