Updated 21 November 2019
Medical Prime is a private GP service in central London. The service is led by a sole female GP with a special interest in women’s health who is trained in a variety of specialities including elderly care, accident and emergency, chest medicine and general medicine. In addition, the GP holds a postgraduate diploma in obstetrics and gynaecology and an advanced certificate in menopause care.
The service provides education sessions for corporate clients and private GP consultations for men and women including:
- Health and medical screening certificates
- Men’s health
- Women’s health (including menopause services, cervical smear testing and family planning)
- Sexual health
- Blood tests
- Referrals to diagnostic services
The service is located within central London in a four-storey mixed-use building. Medical Prime is on the first floor of the building within a private dental practice and is accessible by both stairs and lift. The service is registered with CQC to deliver the regulated activities of: Diagnostic and screening procedures, Maternity and midwifery services and Treatment of disease, disorder or injury.
We gathered and reviewed pre-inspection information before inspecting the service. On the day of the inspection we spoke with the sole GP practitioner, two members of non-clinical staff (including the service manager of the dental practice and a local pharmacist. We also reviewed a wide range of documentary evidence including policies, written protocols and guidelines, recruitment, induction and training records, significant event analyses and patient feedback.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.