Updated 3 September 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out this inspection.
Service and service type
Exodus Homecare Agency is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider would be in the office to support the inspection.
Inspection activity started on 11 June 2019. We visited the office location on 11 June and made telephone calls to people and their relatives following our inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.
During the inspection
We spoke with one person who used the service and three people’s relatives. We met the nominated individual during our site visit. The nominated individual is responsible for supervising the management of the service on behalf of the provider. The nominated manager was also the registered manager. Throughout the report we will refer to the nominated individual as the registered manager. We also spoke with the duty officer and the administration officer.
We reviewed a range of records. This included two people’s care records and associated records such as daily notes. We looked at one other person’s medicines records. We viewed three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
Following the inspection, we telephoned and attempted to speak with a care worker but were unsuccessful. We telephoned and spoke with the field officer.
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.