23 May 2019
During a routine inspection
People’s experience of using this service:
The support people received with their medicines was not consistently safe. This was because the people’s medicines records showed they did not always receive their medicines as prescribed by their doctor.
Quality assurance systems did not always identify relevant issues at the service, and the registered manager did not notify us of a relevant incident at the service.
Risk associated with people’s care were managed safely. Staff knew how to recognise and report any concerns they may have about people’s safety. They know how to safeguard people from abuse and avoidable harm.
Staff had the skills and training they required to fulfil their role. They supported people in accordance with relevant law and guidance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff also supported people with their nutritional and health needs where this was required.
Staff were kind and compassionate. They involved people and their relatives in decisions concerning their care. They respected people’s wishes and preference. They promoted people’s right to dignity and privacy when delivering care.
The support people received was tailored to their individual needs. They had support to engage in their interests. People were confident to raise any concerns they may have about their care. The registered manager acted on their concerns to their satisfaction.
The registered manager maintained good oversight of the service.
Rating at last inspection: This was the first rating inspection of the service.
Why we inspected: scheduled first rating inspection.
Follow up: ongoing monitoring; we will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.