The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Gillian Gertner Also known as Rosslyn Hill Practice

Overall: Good read more about inspection ratings

20 Rosslyn Hill, Hampstead, London, NW3 1PD (020) 7435 1132

Provided and run by:
Dr Gillian Gertner

All Inspections

4 September 2019

During an annual regulatory review

We reviewed the information available to us about Dr Gillian Gertner on 4 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

7 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on 7 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence-based guidance.
  • Data showed that the practice was performing consistently better than expected when compared with similar services.
  • Feedback from patients about their care was consistently positive.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said it was easy to make an appointment, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice team had clearly-defined roles and staff felt supported by the Provider.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice was aware of and complied with the requirements of the Duty of Candour.
  • Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • There was an active patient participation group.

The practice should –

  • Continue to review patients’ access to the service, particularly regarding practice opening hours.
  • Continue with work to identify patients who are carers and update its records accordingly.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice