Updated 25 July 2025
Date of inspection: 2 October 2025 – 4 December 2025. Sage Care (Southwark) is a care at home service providing to support to older people, people with physical disability and sensory impairment, younger adults, people with mental health, and people with learning disabilities or autistic spectrum disorder. At the time of the inspection there were 225 people using the service.
At this inspection, the service has been rated requires improvement.
We assessed the service against ‘right support, right care, right culture guidance to make sure judgements whether the provider guaranteed people with a learning disability or autistic people, respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Pre-employment checks were completed to ensure recruitment was safe. These checks included Disclosure and Barring (DBS) and Right to work in the UK (RTW) checks.
Electronic Call Monitoring Data (ECM) highlighted there was issues with high levels of late visits to people.
People had care plans and risk assessments in place. Some care plans were not person centred and did not have enough information to fully inform staff how to support people with complex care needs. Some care plans had generic information for staff to follow in relation to evacuation plans from people’s home in the case of an emergency. Information in these plans did not align to people’s mobility or support care needs. We raised this with the management team and plans, and risk assessments were amended.
The service had governance and audit systems in place, but these did not identify or address issues we found during the inspection.
The service had a range of policies and procedures in place for staff to follow and work towards keeping people safe.
The service was in breach of legal regulations in relation to safe care and treatment and good governance.
We have asked the provider for an action plan in response to the concerns found at this inspection.